Birinci1926 Frequently Asked Questions
General Questions
Are your pearls real?
Yes, our pearls are genuine, classified as first-grade natural pearls with AA quality.
Do you offer cash on delivery? Do you use transparent shipping?
No, our products are precious, posing a high risk of theft.
How can I make a payment?
You can pay via EFT, bank transfer, WhatsApp-assisted quick payment, or credit card on our website.
Do you ship internationally?
Yes, you can order from our ETSY store or place a quick order through WhatsApp and Instagram.
Do the product images reflect the actual size?
Yes, the model photos show the actual product size. Photos are taken with standard-sized products on live models.
Is there a warranty if my product gets damaged?
Customer-caused damages are not covered under warranty. However, if the damage is due to manufacturing defects, such as a stone falling out or gold tearing, you can claim warranty with your certificate and invoice.
I left my product at your store for repair. When can I pick it up?
You can contact our store at (0352) 222 40 06 or reach out via WhatsApp at 0535 270 80 80.
I lost my product certificate. What should I do?
You can get support via our WhatsApp support line.
Is tarnishing of silver products covered under warranty?
No, silver naturally oxidizes over time. You can visit our store for polishing services.
I don't know the size of the product I want to buy. What should I do?
You can get support from our WhatsApp order line. We are always ready to assist with video or voice calls.
My ring feels tight. Can it be resized?
Yes, resizing can be done if you send the ring to us. Additional material costs may apply for enlargements.
How should pearls be maintained and stored?
Avoid exposing pearls to makeup, creams, and chemicals. Clean them with a soft cloth after use and store them in a soft pouch or jewelry box to avoid scratches.
Orders
How can I track my order?
You can track your orders by logging into your account on our website and checking the "My Orders" section.
What should I consider when placing an order?
Ensure your membership form contains accurate and up-to-date information, as it will be used for communication in case of issues.
Shipping & Delivery
Is shipping free?
Yes, shipping is free for all orders.
Which courier service do you use?
We work with UPS Shipping.
Cancellation & Returns
Can I return personalized products?
No, personalized products are non-refundable and non-exchangeable.
How can I cancel my order?
You can cancel your order through your account on our website or contact our WhatsApp support line for orders made through other channels.